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Thecus > Service > Support Center > Technical Support
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Technical Support |
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For technical support
issues in the United States, please submit your request HERE. |
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For technical support issues in Europe (preferred languages: English, German, and Dutch), please submit your request HERE. |
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For technical support
issues in all other area, please submit your request HERE. |
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Thecus®
Warranty Policy |
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- Users can report technical issues with Thecus products and
seek assistance via http://esupport.thecus.com
- For RMA issues, please contact authorized local distributors or resellers for service. If users choose to contact Thecus®
Headquarter for RMA issue, users are responsible for shipping
cost (round trip), duties, and all service fees.
- RMA service is applicable ONLY in the country or region where Thecus® products are purchased. If users
request RMA service outside of the countries or regions where
Thecus® products are purchased, authorized
local distributors or resellers will request service fees.
- Thecus® warranty is applicable ONLY to
device hardware. Thecus® is not responsible
for RAID (data) loss and damage caused by any means. Thecus® strongly urges users to perform RAID data backup frequently.
- Thecus® products are not designed for
medical, emergency, and life supporting systems.
- RAID data recovery is not included in the warranty service
and end users are required to pay service fee for RAID data recovery.
Due to the cause of unexpected power shortage, improperly handling,
and hard drive damage, RAID data recovery is not guarantied to
be successful with all scenarios.
- The following scenarios are not included in warranty. Service
fee is required for RMA Service:
A. product is out of warranty
B. damages caused by natural disasters or improper handling/operation
C. damages caused by disassembling device or installing (additional)
unofficial hardware or components
D. damages caused by modifying software
E. no document of purchase and visible label with serial number
F. damages caused by not following instructions on manual or
false operation
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