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	Technical Support
		For technical support issues in the United States, please submit your request HERE.
		For technical support issues in all other area, please submit your request HERE.
	Thecus® Warranty Policy
	Users can report technical issues with Thecus products and seek assistance via http://esupport.thecus.com Thecus® does not deal with end users with RMA issues. Users need to contact authorized local distributors or resellers for RMA service. If users choose to contact Thecus® Headquarter for RMA issue, users are responsible for shipping cost (round trip), duties, and all service fees. RMA service is applicable ONLY in the country or region where Thecus® products are purchased. If users request RMA service outside of the countries or regions where Thecus® products are purchased, authorized local distributors or resellers will request service fees. Thecus® warranty is applicable ONLY to device hardware. Thecus® is not responsible for RAID (data) loss and damage caused by any means. Thecus® strongly urges users to perform RAID data backup frequently. Thecus® products are not designed for medical, emergency, and life supporting systems. RAID data recovery is not included in the warranty service and end users are required to pay service fee for RAID data recovery. Due to the cause of unexpected power shortage, improperly handling, and hard drive damage, RAID data recovery is not guarantied to be successful with all scenarios. The following scenarios are not included in warranty. Service fee is required for RMA Service: A. product is out of warranty B. damages caused by natural disasters or improper handling/operation C. damages caused by disassembling device or installing (additional) unofficial hardware or components D. damages caused by modifying software E. no document of purchase and visible label with serial number F. damages caused by not following instructions on manual or false operation