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From hardware failure to setup support, our technicians are available
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05/16/2013 – Thecus® NAS are designed by skilled engineers and built with strong and reliable hardware. But, every once in a while, it is possible that something will break, not work or a bug find its way. For those unfortunate ones who experience technical difficulties with their Thecus® NAS, there are many ways to search for help.


If you encounter technical difficulties or service interruption, the best way to reach our Thecus technicians is by opening a ticket. This way you ensure that the proper dedicated person who knows the most about your product line answers your request. To do so, first create an account on the appropriate e-support website. Then, under the “Submit a ticket” section, you'll be able to write down your request associate with your model number, firmware version and other relevant details.

Please note that North America, Asian countries and European countries e-tickets are not treated by the same personnel at the same location. It is therefore important that you make your request under the right link to assure that your problem gets the proper attention in time.

Online resource

Although getting in touch with Thecus®' support team is the best way to assure your problem gets solve properly, sometimes a little search can go a long way. Online information is constantly created to help the Thecus® NAS users to find answers to their question. By consulting the Thecus® blog or the classroom, you will be able to find useful information regarding your NAS functions, how to setup certain protocols or how to take full advantage of all the features of your NAS.

Additionally, the official I love Thecus® forum is a great place meet other Thecus® NAS users. The I Love Thecus® forum is a common location to share your experience and knowledge. If you are a NAS user, we strongly recommend you to sign up on the I Love Thecus® forum and be as active as possible. The more feedbacks Thecus® receives from the forum, the more they can provide better adapted solution to your needs.


Either from other users or from trained Thecus technicians, the Thecus® users have many options to receive help to their problems. Bellow you'll find many useful links to find as much information as possible about Thecus® NAS systems and their functions.

Useful links for support over the internet:

For technical support issues in the United States, please submit your request here: 

For technical support issues in Europe (preferred languages: English, German, and Dutch), please submit your request here:

For technical support issues in all other area, please submit your request here:

Official forum link:

Useful links for information regarding your NAS and modules:

Thecus® classroom:

Thecus® blog:

Tech news library:

You can also follow Thecus® at:

English Facebook page:

French Facebook page:

Chinese traditional Facebook page:

Press room:

Twitter English:

Twitter French:

Youtube channel:

About Thecus®
Established in 2004, Thecus Technology Corp provides market leading network attached storage and network video recorder solutions, committed to revolutionize how everyone from home user to enterprise level business centrally stores, manages and accesses their digital data both onsite and cloud-based. Thecus strives to deliver continuous innovation through cutting edge technology and design to provide data storage with the most customer-friendly platform, rapid performance and robust security. In May 2016, Thecus was formally acquired by Ennoconn Corporation and thus became part of the Foxconn IPC Technology group. Partnered together this diverse group of companies work in tandem to provide a total IoT (Internet of Things) solution. Now with an unparalleled portfolio to work with, Thecus is collaborating to bring unprecedented change to the network storage industry.