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2009/10/23 – Thecus® understands that after-sale service is critical when it comes to data storage. To provide 24/7 technical service for users worldwide, Official Thecus® Support Center is available at Should users have any technical issues, come in to Thecus® Support Center for complete knowledge base and prompt technical advice. The following services are provided online at the Support Center:

  1. Submit a Ticket: reporting technical issues and Thecus® technical team will provide quick assistance.
  2. Knowledgebase: informing users various types of technical issues and solutions to assist problem solving and better device usage.
  3. Troubleshooter: providing list of frequent asked questions and solutions.
  4. Downloads: providing archive of latest firmware, application notes, compatibility reports, and manuals.

All the information and services are free of charge. To access the information at Thecus® Support Center, registration is required. Registration is free and only takes a few seconds to complete. Users not only are given channel to communicate with Thecus® technical team, but also are provided with a platform to retrieve useful knowledge and tools. It is an extremely handy online archive.

Here it is again, Thecus® Support Center is online at your service.

About Thecus®
Thecus® Technology Corp. specializes in IP Storage Server solutions, including Network Attached Storage (NAS) , DAS, External Storage and Wireless Media NAS (Bank ) products. The company was established in 2004 with the mission to make technology as transparent and easy-to-use as possible, and to make products that are not only the best on the market, but are accessible to experts and novices alike. With a best-in-class R&D team highly experienced in storage hardware and Linux software and with a keen customer focus, Thecus® stays close to the market to develop high-quality products to fulfill the storage Server needs of today's world.
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